{"id":1066,"date":"2017-11-12T11:28:09","date_gmt":"2017-11-12T16:28:09","guid":{"rendered":"https:\/\/anabellas.net\/?page_id=1066"},"modified":"2020-05-13T11:04:36","modified_gmt":"2020-05-13T15:04:36","slug":"shipping-faqs","status":"publish","type":"page","link":"https:\/\/anabellas.net\/shipping-faqs\/","title":{"rendered":"Shipping & FAQ’s"},"content":{"rendered":"

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\"\" Stock:<\/span><\/strong> <\/span><\/p>\n

We try very hard to keep our inventory up-to-date and accurate. If for any reason an item is out-of-stock, we will contact you immediately and either offer you an immediate refund or hold your order until the item arrives from our distributor. For all IN-STOCK items, visit our Etsy Shop\u00a0<\/strong><\/a><\/span><\/span><\/p>\n

WE PLACE ORDERS WITH OUR DISTRIBUTORS EVERY MONDAY AND THURSDAY. PLEASE EMAIL<\/span> US<\/a> IF<\/strong><\/span>
THERE IS A PARTICULAR ITEM YOU ARE LOOKING FOR THAT IS NOT SHOWN ON OUR SITE.<\/strong><\/span><\/p>\n

Pre-Orders<\/span><\/strong><\/span><\/p>\n

We accept pre-orders on many new items. Payment is due at the time the order is placed. You will receive an email notification of the expected arrival date and another email when your item ships.<\/span><\/p>\n

Shipping<\/span>:<\/strong><\/span><\/p>\n

Standard shipping on most orders is approximately 1-2 weeks.\u00a0 \u00a0We allow approximately one week for processing. Some items require additional shipping time such as custom orders.\u00a0 For all USA addresses, our preferred shipping method is USPS. We will provide a tracking number for all orders except 1st class mail.<\/span><\/p>\n

We do not ship to APO\/FPO addresses or PO Boxes. Please ensure all delivery information is correct. If there is incorrect and\/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order<\/span><\/p>\n

Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to let you know when a re-attempt will be made and\/or where you can pick-up your package. There will be no re-shipping arrangements made in the event your package is returned for wrong address, incomplete address, and\/or returned due to unavailability Shipping time varies by location. These are our estimates:<\/strong><\/span><\/p>\n

\n
\n\n\n\n\n\n\n\n\n
LOCATION<\/th>\n*ESTIMATED SHIPPING TIME<\/th>\n<\/tr>\n<\/thead>\n
United States<\/td>\n7-14 Business days<\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

*This doesn\u2019t include our 2-5 day processing time.<\/span><\/p>\n<\/div>\n

\u00a0<\/div>\n
Tracking<\/span><\/strong><\/span><\/div>\n

Once your order has been shipped, you will receive an email including your tracking number for each of the items you ordered, except those items shipped via 1st class mail. You may receive multiple emails if you ordered more than one product.<\/span><\/p>\n

What are the shipping fees?\u00a0<\/strong> <\/span><\/p>\n

We strive to keep shipping costs as low as possible. Please check individual item description.<\/span><\/p>\n

Can I cancel my order?\u00a0<\/strong> <\/span><\/p>\n

You can cancel it before<\/em> the order status changes to \u201cProcessing.<\/span><\/p>\n

\u201dWhat forms of payment do you accept?<\/strong> <\/span><\/span><\/p>\n

Anabella’s accepts payments from all the major credit card companies using\u00a0our SSL\u00a0secured\u00a0Payment Processor. All transactions are secured and encrypted as such, credit card information is never stored. We also accept payments through\u00a0PayPal.<\/span><\/p>\n

Refund policy?<\/strong> <\/span><\/p>\n

Due to copyright laws we can not accept returns on any cross stitch patterns or charts. For other items, if you are not completely satisfied with your on-line, non-custom item, you may return it, for a refund, exchange, or store credit within 7 days from the date received. <\/span><\/p>\n

Send your request to us at info@anabellas.net<\/a> and we will issue you a Return Authorization Number. Returned items must be unused and in their original condition. <\/span><\/p>\n

Upon receipt of your approved return, Anabella’s will either issue a refund, store credit, or ship the item you selected in exchange. <\/span><\/p>\n

Custom-designed items, personalized items, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom, personalized or made-to-order are sometimes but not always noted in either the product description. Unfortunately, we cannot refund shipping costs, and the return of shipping costs are the responsibility of the customer.\u00a0 This also applies to orders that have qualified for free shipping.<\/span><\/p>\n

All custom or special order items are final sale.
No refunds or exchanges on cross stitch patterns, charts or books.
<\/strong><\/span>All seasonal items are final sale.
<\/strong>All sale items are final sale.<\/strong><\/p>\n

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Stock: We try very hard to keep our inventory up-to-date and accurate. If for any reason an item is out-of-stock, we will contact you immediately and either offer you an immediate refund or hold your order until the item arrives from our distributor. For all IN-STOCK items, visit our Etsy Shop\u00a0WE PLACE ORDERS WITH OUR […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

\"\"<\/p>

Stock:<\/span><\/span><\/strong><\/p>

We try very hard to keep our inventory up-to-date and accurate. If for any reason an item is out-of-stock, we will contact you immediately and either offer you an immediate refund or hold your order until the item arrives from our distributor.<\/p>

Pre-Orders<\/span><\/strong><\/p>

We accept pre-orders on many new items. Payment is due at the time the order is placed. You will receive an email notification of the expected arrival date and another email when your item ships.<\/p>

Shipping<\/span>:<\/strong><\/span><\/p>

Standard shipping on most orders is approximately 1-2 weeks.\u00a0 \u00a0We allow approximately one week for processing. Some items require additional shipping time such as custom orders.\u00a0 For all USA addresses, our preferred shipping method is USPS. We will provide a tracking number for all orders except 1st class mail.\u00a0 We do not ship to APO\/FPO addresses or PO Boxes.<\/p>

Please ensure all delivery information is correct. If there is incorrect and\/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.<\/p>

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.<\/p>

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to let you know when a re-attempt will be made and\/or where you can pick-up your package.<\/p>

There will be no re-shipping arrangements made in the event your package is returned for wrong address, incomplete address, and\/or returned due to unavailability<\/p>

Shipping time varies by location. These are our estimates:<\/strong><\/p>

LOCATION<\/th>*ESTIMATED SHIPPING TIME<\/th><\/tr><\/thead>
United States<\/td>7-14 Business days<\/td><\/tr>
Canada, Europe<\/td>10-30 Business days<\/td><\/tr>
Australia, New Zealand<\/td>10-30 Business days<\/td><\/tr>
Mexico, Central America, South America<\/td>15-30 Business days<\/td><\/tr><\/tbody><\/table><\/div>

*This doesn\u2019t include our 2-5 day processing time.<\/span><\/p>

Tracking<\/span><\/strong><\/p><\/div>

Once your order has been shipped, you will receive an email including your tracking number for each of the items you ordered, except those items shipped via 1st class mail. You may receive multiple emails if you ordered more than one product.<\/p>

\u00a0Taxes & Duties<\/span><\/strong><\/span><\/div>

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.<\/p>

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Babies n Mamas. For further details of charges, please contact your local customs office.<\/p>

Customs & Regulations<\/span><\/strong><\/span><\/h2>

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.<\/p>

Shipping Oversize Items:<\/strong><\/span><\/p>

If you purchase an item that is of a larger size\/weight it will incur additional shipping charges. This is often but not always listed in the items description. We will contact you with a shipping quote that can be handled via phone or PayPal.<\/p>

We do not provide tracking numbers but we do offer a 100% satisfaction guarantee.<\/p>

For logistical reasons, items will sometimes be sent in separate packages, even if you\u2019ve specified combined shipping. If you have any other questions, please contact us at info@anabellas.net<\/a>\u00a0 and we will do our best to help you.<\/p>

What are the shipping fees?\u00a0<\/strong><\/span><\/p>

We strive to keep shipping costs as low as possible. Please check individual item description.<\/p>

International Shipping Restriction<\/span><\/strong><\/span><\/h2>

Currently we do not ship to the following countries:<\/p>