We try very hard to keep our inventory up-to-date and accurate. If for any reason an item is out-of-stock, we will contact you immediately and either offer you an immediate refund or hold your order until the item arrives from our distributor. For all IN-STOCK items, visit our Etsy Shop
WE PLACE ORDERS WITH OUR DISTRIBUTORS EVERY MONDAY AND THURSDAY. PLEASE EMAIL US IF
THERE IS A PARTICULAR ITEM YOU ARE LOOKING FOR THAT IS NOT SHOWN ON OUR SITE.
We accept pre-orders on many new items. Payment is due at the time the order is placed. You will receive an email notification of the expected arrival date and another email when your item ships.
Standard shipping on most orders is approximately 1-2 weeks. We allow approximately one week for processing. Some items require additional shipping time such as custom orders. For all USA addresses, our preferred shipping method is USPS. We will provide a tracking number for all orders except 1st class mail.
We do not ship to APO/FPO addresses or PO Boxes. Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order
Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to let you know when a re-attempt will be made and/or where you can pick-up your package. There will be no re-shipping arrangements made in the event your package is returned for wrong address, incomplete address, and/or returned due to unavailability Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||7-14 Business days|
*This doesn’t include our 2-5 day processing time.
Once your order has been shipped, you will receive an email including your tracking number for each of the items you ordered, except those items shipped via 1st class mail. You may receive multiple emails if you ordered more than one product.
What are the shipping fees?
We strive to keep shipping costs as low as possible. Please check individual item description.
Can I cancel my order?
You can cancel it before the order status changes to “Processing.
”What forms of payment do you accept?
Anabella’s accepts payments from all the major credit card companies using our SSL secured Payment Processor. All transactions are secured and encrypted as such, credit card information is never stored. We also accept payments through PayPal.
Due to copyright laws we can not accept returns on any cross stitch patterns or charts. For other items, if you are not completely satisfied with your on-line, non-custom item, you may return it, for a refund, exchange, or store credit within 7 days from the date received.
Send your request to us at [email protected] and we will issue you a Return Authorization Number. Returned items must be unused and in their original condition.
Upon receipt of your approved return, Anabella’s will either issue a refund, store credit, or ship the item you selected in exchange.
Custom-designed items, personalized items, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom, personalized or made-to-order are sometimes but not always noted in either the product description. Unfortunately, we cannot refund shipping costs, and the return of shipping costs are the responsibility of the customer. This also applies to orders that have qualified for free shipping.
All custom or special order items are final sale.
No refunds or exchanges on cross stitch patterns, charts or books.
All seasonal items are final sale.
All sale items are final sale.